MD Support LLC values your privacy and is committed to protecting your personal information.

Information We Collect: We collect your name, email address, and information you voluntarily provide through intake forms.

How We Use Your Information: We use your information solely to deliver the services you request, process payments securely through our payment provider, and improve your client experience.

Sharing Your Information: We do not sell, trade, or rent your personal information. Payment processing is handled securely through Stripe; we do not store your credit card information.

Data Security: We implement reasonable security measures to protect your personal information.

Your Rights: You may request access to, correction of, or deletion of your personal data at any time by emailing support@mdsupportllc.com.

Contact: For any privacy-related inquiries, please contact support@mdsupportllc.com.

Use of Third-Party Services:
We may use secure third-party platforms (such as video conferencing, scheduling tools, and payment processors) to deliver our services. Your interaction with these platforms is subject to their own privacy and security policies.

Terms of Service

By accessing or using services from MD Support LLC, you agree to the following terms:

Nature of Services: MD Support LLC provides educational, informational, and structural support services. We do not offer therapy, mental health treatment, or medical advice.

Eligibility: You must be at least 18 years of age to purchase or participate in our services.

Payment Terms: Full payment is required prior to the start of services. Payments are processed securely via Stripe.

Service Delivery: All services are delivered online via secure video conferencing and digital communication platforms.

Limitation of Liability: MD Support LLC is not responsible for any decisions made by the client based on the information provided. Our services are offered on an “as is” basis.

Governing Law: These terms shall be governed under the laws of the State of Wyoming, United States.

Results Disclaimer: MD Support LLC does not guarantee specific outcomes. Results depend on the client’s own effort, commitment, and individual circumstances. By purchasing our services, you acknowledge that personal growth and habit change involve individual responsibility.

Refund and Cancellation Policy

We understand that plans can change. Here’s how cancellations and refunds work:

45 days or more before the start date — You’ll receive a full refund.
30 to 44 days before the start date — You’ll receive a 60% refund (we retain 40% as a commitment fee).
20 to 29 days before the start date — You’ll receive a 40% refund (we retain 60%).
Less than 20 days before the start date — No refunds are available, as we’ve reserved your spot and made arrangements based on your participation.

Note: Any banking, transfer, or currency conversion fees associated with the refund will be deducted from the refunded amount.

Force Majeure: MD Support LLC is not responsible for delays, changes, or inability to deliver services caused by events outside our reasonable control, including but not limited to natural disasters, government restrictions, technical failures, or health emergencies.

In the rare event something like this occurs, we will work with you to find a fair and reasonable solution, whether through rescheduling, alternative formats, or other accommodations, to ensure you continue receiving meaningful support

Thank you for your understanding and flexibility, we are committed to working with each client to find a fair and positive solution.

Important:

All cancellation requests must be made in writing by email to support@mdsupportgroup.com.
Refunds, when applicable, are processed within 10 business days.
If you miss a scheduled session or event without notice, no refund or credit is provided.
If we need to reschedule due to unforeseen circumstances, you’ll be offered new dates or a credit toward future services.

We’re here to make your experience smooth and clear. Please reach out if you have any questions — we’re happy to help!

Disclaimer:

MD Support LLC provides educational support services intended for personal development only.
We do not diagnose, treat, or claim to cure any medical or mental health condition.
The information provided through our services is not a substitute for professional healthcare advice, diagnosis, or treatment.
If you have or suspect you have a health condition, you should consult a licensed healthcare professional.

Age Restriction Policy:

Our services and content are intended for individuals aged 18 years and older.
By purchasing from or interacting with MD Support LLC, you affirm that you are at least 18 years old.

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